Contact Mistic &
HAUS Customer Service
Our Customer Service Team wants to hear all of your comments, questions, and concerns. You can contact us using the form below or Call us at 1-855-282-3700 (M-F 9-5pm EST).
However, we may be able to save you a few minutes before you call! Here are a few of our most commonly asked customer service questions:
To make sure that underage people are not able to purchase vaping products, we've switched to an new age verification system that makes sure that all customers are over 21.
However, the system could have misinformation that might cause it to block people it shouldn't (assuming you have submitted correct information). Common reasons are include:
- a change of name (such as from marriage or divorce) - try your "old" name
- a new address - try your "old" address
- wrong address - always use your home address (you can always add a different shipping address to your account)
If you still have trouble, call us at 1-855-282-3700 (M-F 9:00-5:00 Eastern).
Generally, your order will go out the day after you place it (unless it is placed on a Friday afternoon or over the weekend). Shipping times can vary, and Economy (free) shipping can take over 7 business days because of US Postal Service cuts.
If your Mistic/HAUS falls under the warranty circumstances described above, please contact customer service at 1-855-282-3700 (M-F 9:00-5:00 Eastern).
We do everything we can to ensure Mistic and HAUS is the best vaping value for you. One way is by offering many coupon code options. But many of these codes are only usable under certain conditions. If you are having trouble, check these common reasons first:
- has the code expired?
- do you have the specific product in your cart that the code works with?
- are you trying to use more than one coupon at the same time?
- did you type in the code correctly?
We guarantee Mistic/HAUS brand rechargeable batteries and chargers against defects in workmanship for a period of ninety (90) days from the date of purchase. Unfortunately, opened or used cartridges, tanks, or liquids are consumable items and as such are not subjected to the same warranty procedures.
For other customer services enquiries, please use this contact form.