Subject to the conditions and limitations set forth on Mistic eCigs, Mistic's electronic cigarette is guaranteed against defects in workmanship and materials if purchased from Mistic or an authorized Mistic dealer, for a period of 12 months from the date of purchase. Visit Mistic eCigs for more details.
Should any part of your Mistic ecig product fail to operate satisfactorily, return to Mistic for full replacement to:
Please pack the unit securely and obtain appropriate shipping insurance. Include a full description of the defect or particulars of the claim, along with your return address, telephone number, and legible proof of purchase. The place of purchase, manufacturer or importer is not responsible for damage or loss incurred as a result of postal handling or damage caused during transit. Whenever possible send only the component in question, not the Mistic Kit as a whole.