Subject to the conditions and limitations set forth on Mistic Electronic Cigarettes, the Mistic Warranty guarantees Mistic/HAUS brand rechargeable batteries and chargers against defects in workmanship for a period of ninety (90) days from date of purchase. Visit Mistic eCigs for more details.
Any opened or used cartridges, tanks, or liquids are consumable items and as such are not subjected to the same warranty procedures.
Contact Mistic Customer Service at (855)282-3700 for additional questions regarding issues with Cartridges, Tanks, and/or E-Liquids.
Prior to making a claim, please read our Frequently Asked Questions carefully to rule out a few common scenarios that may be misconstrued as operational failure.